Pierre Fritsch
A few examples of how I've been able to conciliate human considerations with technical, business, and political strategies.
Eiffage Énergie Systèmes
User research · Product design · Consulting & strategy
Redesigned a commercial information system to modernize its interface, streamline user journeys, and boost business efficiency, while ensuring seamless adoption by maintaining functional continuity.
Azur Health Science
User research · Product design · Consulting & strategy
Designed the product and supported the startup building an innovative and intuitive editing and reviewing tool for regulatory medical writers.
Transdev + Soléa + m2A
Project lead · Usage & perception research · Prospective · Experimentation
Led an experimental initiative in Mulhouse region, aimed at transforming the bus from a purely utilitarian service into an engaging, emotional experience, particularly for young adults (17-25).
CNFPT
Workshop facilitation · Serious gaming · Collective intelligence
Designed and facilitated collaborative workshops and a serious game for 140 participants at an annual event focused on the ecological transition in the public administration. Created collective mediation tools to spark engaging discussions, build contextual understanding, and propel actionable solutions for a sustainable future.
Migros
User research · Service design · UX/UI design
Supported an agile team during a two-year incubation phase, with the goal of launching an innovative live-video shopping experience across all of Migros e-commerce platforms.
Château du Haut-Koenigsbourg
Design sprint · Guerilla research · UX Design
Collaborated with the team in an agile environment to redesign the Haut-Koenigsbourg castle's website. Conducted collaborative workshops, guerrilla testing and crafted an intuitive, enchanting UX journey to help users seamlessly prepare their visit and easily discover a complex catalog of over 80 seasonal tours and activities offered by this major tourist destination.
“It’s truly a pleasure to work with Pierre. We highly recommend him for your future projects.”
Mélanie Reiss, Communications Manager at the Haut-Koenigsbourg
Cerp
User research · UX/UI design · Service design
Partnered with CERP to redesign their outdated customer portal in order to reverse declining usage and drive sales. Conducted user research to understand the specific daily needs of pharmacies, resulting in the creation of an ergonomic and modern extranet.
“We've seen a 30% increase in the volume of products ordered between the first and second halves of 2022. This increase is due to the launch of our new customer portal.”
Charlotte Wolf, Trade Marketing Assistant, Cerp
Irepa Laser
User research · Ergonomics · UX/UI design
Conducted user research to understand operator needs and designed a specialized workstation for an innovative, large-scale 3D printing system. Created an accessible and ergonomic monitoring interface to replace a complex process that previously required highly specialized engineers. The streamlined UX/UI reduces the learning curve, mitigates human error, and effectively prevents manufacturing defects and equipment breakage.
“What matters to us is having the right information at the right time. That's now the case.”
Pierre-Alain Vetter, CTO, Irepa Laser
Mulhouse City
User research · Design thinking · UX/UI design
Participated in the redesign of a city service that allows residents to report issues related to public spaces (cleanliness, road maintenance, etc.). Created a fluid reporting process designed to bring citizens closer to municipal services.
“We have seen a significant increase in the number of incident reports. And users are categorizing them much more effectively.”
Christophe Zussy, CIO, Mulhouse City
FMH (Swiss Medical Association)
User research · Service design · UX/UI design
Conducted user research with doctors and medical assistants to design a centralized web platform for patient prevention resources. Facilitated co-design workshops with FMH partners to structure content and guided the UI/UX design and branding of the platform (PEPra).
“A pleasant collaboration, very pragmatic and efficient. The work was focused on the users' needs and was accepted without question by the steering committee.”
Barbara Zosso Bischof, FMH Project Manager
Die Post
Field research · Design thinking · UX/UI design
Supported Swiss Post in creating a digital solution to organize building maintenance routes, as part of an INNOArchitects innovation program. Conducted field research and co-designed the application directly with the cleaning staff. Prioritized ergonomics and accessibility, integrating room usage data into the app to optimize daily rounds and prevent unnecessary work, such as cleaning unused rooms.
“We observed time savings ranging from 8% to 23% on cleaning rounds across all of our offices.”
Cleaning-tour Manager, Die Post
WOCAT
Co-design · UX/UI design · Frontend dev
Facilitated co-design workshops to define the structure of a global knowledge base for Sustainable Land Management. Designed the UI for the platform, optimizing the process of capturing and accessing best practices and techniques tailored to the target environment.
BLS
Design thinking · UX/UI design
Collaborated with BLS agents using design thinking methodologies to co-create a comprehensive customer and journey management platform. Designed the UX/UI.
